1. Introduction

Hey Kleos ("we," "our," or "us") is a product operated by SpooKet LLC. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform connecting customers with service professionals and businesses.

2. Information We Collect

We collect the following types of information:

Account Information: Name, email address, phone number, and profile details you provide during registration.
Phone Number & Verification: We collect and verify your mobile phone number via SMS one-time passcode (OTP) to prevent fraudulent accounts and fake reviews, and to send you important transactional notifications.
Profile Data: Role-specific information such as profession, business name, experience, and other details you choose to share.
Usage Data: Information about how you interact with our platform, including pages visited and features used.
Device Information: Browser type, operating system, and device identifiers.

3. How We Use Your Information

To create and manage your account.
To verify your identity and prevent fraud, fake profiles, and fake reviews.
To send transactional SMS notifications (e.g., verification codes, review requests, account alerts).
To facilitate connections between customers, professionals, and businesses.
To improve our platform and user experience.
To comply with legal obligations.

4. SMS & Mobile Communications

Hey Kleos (operated by SpooKet LLC) may collect and use your mobile phone number to send SMS messages related to your account and platform activity.

By providing your phone number, you consent to receive text messages from Hey Kleos / SpooKet LLC related to:

Login and account verification (one-time passcodes).
Account activity notifications (e.g., new reviews, claim alerts).
Review or claim-related alerts and reminders.
Service-related updates and reminders.
Customer support and other account-related communications.

If you separately opt in, we may also send marketing or promotional SMS messages about product updates, features, and offers.

Message frequency may vary based on your account activity.

Message and data rates may apply. Standard carrier messaging fees may be charged by your mobile service provider.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation, and no further SMS messages will be sent unless you re-enroll. For assistance, reply HELP or contact us at support@hey-kleos.com.

Consent to receive SMS messages is not a condition of purchase or use of the platform.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.

Additional terms governing SMS communications may be available in our SMS Terms.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Third-party services that help us operate the platform (e.g., SMS delivery, hosting, analytics).
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Opt out of certain data processing.
Request a copy of your data in a portable format.

9. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@hey-kleos.com

SpooKet LLC — operator of Hey Kleos