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How to access and use Kleos Concierge

What is Kleos Concierge?

Kleos Concierge is a warm, AI-guided experience that helps customers share honest feedback, recognize staff effort, and post reviews on Kleos. Customers can also copy their review to post on Google or Yelp. Business owners can configure links, manage staff roles, set up rewards, and view review analytics.

For Customers

You do not need an account to start. Simply open one of the public links below on your phone or computer.

Public Concierge URLs

Primary route:
/agent/:businessSlug
Alias route:
/review-chat/:businessSlug

Example Links

  • /agent/los-altos-smiles-dentistry?source=clinic_qr

    Opened from a QR code at the clinic

  • /agent/los-altos-smiles-dentistry?source=nfc_tap

    Opened from an NFC tap

  • /agent/los-altos-smiles-dentistry?source=sms_link

    Opened from an SMS review request

  • /agent/los-altos-smiles-dentistry?source=email_link

    Opened from an email review request

  • /agent/los-altos-smiles-dentistry?source=receipt_link

    Opened from a receipt link

Query Parameters

ParameterDescription
sourceWhere the customer came from. Options: clinic_qr, nfc_tap, sms_link, email_link, receipt_link, web_search.
tokenA personalized session token for pre-filled customer info (used with SMS/email).

What to Expect

  1. Welcome screen with the business name and prompt
  2. Share how you felt about your visit (Happy, Good, Meh, Sad)
  3. Select what stood out or what went wrong
  4. Credit a staff member or describe the issue
  5. Add any extra details in your own words
  6. Review and edit the AI-generated draft
  7. Post on Kleos and earn 15 Kleos Coins
  8. Optionally copy your review to Google or Yelp

For Business Owners

Sign in to your Kleos account to manage your Concierge settings and view review analytics.

Business Routes

Concierge Settings:
/business/:businessSlug/concierge-settings

Configure Google/Yelp URLs, staff roles, redemption offers, and generate QR/NFC assets.

Review Dashboard:
/business/:businessSlug/review-dashboard

View completion rate, sentiment breakdown, top tags, recent reviews, and total coins awarded.

Example Links

  • /business/los-altos-smiles-dentistry/concierge-settings
  • /business/los-altos-smiles-dentistry/review-dashboard

For System Administrators

Admin users can manage all businesses and their Concierge configurations from a central panel.

Admin Routes

Multi-business Admin:
/admin/concierge/businesses

Onboard and manage all businesses using Kleos Concierge.

Need More Help?

If you have questions or need assistance, contact us at support@hey-kleos.com.